Welcome to Satsecure Repairs!

Repairs by Post

Repair Centre Closed

We can accept repairs from across the country if you'd prefer to post your device to us, similar contact us to give us a brief overview of the issue and you'll receive a booking number and be emailed our repairs form.

Please do not post your television to us. We will be required to book this in with a courier service on your behalf. For most other items see below.

How to Send Your Item to Us

  1. Remove any personal media, such as your sim card, memory card, any discs, or cards (where possible) from your item. Please send your battery with your item. The item needs to be tested before it is sent back to you.
  2. Place your item in to a jiffy / bubble bag – alternatively wrap it in bubble wrap (not hard drives, anti-static packaging required!)
  3. Print off & fill in our repair form (after contacting us), explaining your fault, any price you have been quoted along with your name, address and contact number.
  4. Send the item to us (address below) but please remember responsibility is down to you so we recommend you send via Royal Mail special delivery which will insure your item up to £500 in the event of it being lost or damaged.
  5. When the item arrives it will be booked in for a free inspection unless the quote has been given over the phone & you have requested us to go ahead with the repair.
  6. Your repair should be complete within 2 – 3 days. In some cases we may need an extra couple of days to locate the fault on your item or there may be certain parts we need to order from the manufacturers. We do keep a good stock of parts but as you can understand we cannot stock every part for every item.
  7. If for any reason your repair will cost more than the quote, we will call you first, we NEVER do any repairs without your consent. If the repair is unsuccessful   there will be no charge for the time spent on the phone however there will be a £6.00 + vat fee to return the item, alternatively leave it with us & we will dispose of the handset for you.
  8. When the repair is complete we will call you and take your credit / debit card payment and return your item via courier next day delivery. If you’re happy with your repair you can like us on Facebook or write a review on Review Centre!

Send the item with repair form to:

Satsecure Repairs
Shopmassive Ltd, Pear Mill Industrial Estate
Stockport Road West
Stockport
SK6 2BP