CCTV Remote Access Setup Service

Want to view your security cameras on your smartphone or offsite PC but don't want the hassle of having to configure your router or settings? Then this might be the service for you.
SKU: SERV-RMAC-SETUP
Sign up to get notified when this product is back in stock

Availability: Out of stock

£10.00
Satsecure Repairs

Same day dispatch available if ordered before 2pm.

Call us now for more info about our products.

Straightforward return and warranty policy

Free mainland UK shipping for orders over £10

 

Description

Details

Please note that there is an initial setup fee of £30 which is non-refundable should you decide to cancel this service after we have completed your appointment. You can cancel at any time before your appointment to receive a full refund.

Want to view your security cameras on your smartphone or offsite PC but don't want the hassle of having to configure your router or settings? Then this might be the service for you.

Satsecure are pleased to introduce our professional CCTV remote internet access setup service. We have advanced technically trained advisors at the ready to assist you with your network configuration. You won’t need to visit us and we don’t need to visit you – We’ll sort everything out for you from the comfort of your home by simply connecting to your PC/laptop remotely and taking control of your mouse. Magic!

How it works

Our technical team will arrange a timeslot with you then call you at that time. Once we have you on the phone our technical advisor can connect to your location and configure your DVR remotely. (Please note: you need to be at the site where your DVR/NVR is setup along with a computer and both connected to the internet on the same network. If you are unsure of how to connect your DVR/NVR to your router the user manual to find the RJ45 (Ethernet) network port on the back of your device.

As part of this service we include a free 1-year subscription to our Dynamic DNS service which is required to setup remote access without a static IP address. This is charged at a rate of £10 per year starting 12 months after your start date.

This service is available for almost all types of CCTV kit even if you haven’t purchased it from us:

  • Optimized configuration of your DVR to ensure that you have the right settings for your desired application to benefit from the best possible quality.
  • Remote configuration of your router using either a static or dynamic IP address.
  • Creation of a DDNS hostname so that you never have to worry about changing IP addresses ever again.
  • Remote configuration of your router to allow remote CCTV access from internet enabled devices.
  • Ensuring you can view your property/premises remotely from anywhere in the world (with an internet connection) including a demonstration on how to do this.

It’s simple because we take care of everything for you. Here’s how the service works:

  1. Purchase a user friendly DIY CCTV kit from Satsecure.
  2. Install your security system and set it up for general use as advised in the user manual. If you have any questions with setup then feel welcome to ask us for advice.
  3. Connect the security system to your internet enabled router at home.
  4. Call our Customer Care Team on 0161 430 3849 (Mon-Fri, 09:00-17:00GMT) to book an appointment on a day and time convenient to you. We’ll send you an e-mail confirmation of the booking. You can enter a preferred date on this order and we will try to work around you, however we cannot guarantee this time.
  5. Purchase the service online or pay over the phone. Various payment methods available.
  6. Find your routers username and password and write them down ready for when we call. If you don’t know these (they’re usually printed on a sticker on the back of your router) then please ask your internet provider for further advice.
  7. Downloaded and install the ‘Team Viewer’ software (http://www.teamviewer.com/) onto your PC/laptop ready for when our advisor calls at the time of your appointment. This software allows us to connect to your PC/laptop and take control.

Please note: Appointments are available Monday-Friday, 10:00-16:00GMT. Unfortunately, we’re currently unable to offer appointments outside of these hours.

Important Customer Information

By purchasing this product you are giving permission for a Satsecure technical advisor to access your equipment remotely and take control of your device for the purpose of remote internet access setup. This service requires the customer to have an internet connection and a PC/laptop connected to the same network as your DVR. We advise all customers to create secondary user accounts on all devices with relevant permissions for us to use when carrying out this service. Once we’ve completed the setup we recommend that these accounts and their access is removed - We will not be responsible for any unauthorised access. When requesting and accepting a remote control session from a Satsecure representative to assist you with a technical support or related query, you accept responsibility for any changes made to the computer, content or system settings. Satsecure are not responsible or liable for the linking or viewing of any content, operation of diagnostic software or overall system performance. Satsecure cannot be held responsible for any data loss if occurred during or after the use of the remote control service. Satsecure cannot guarantee that our service will resolve your problem or will not cause additional problems requiring further support, however we endeavour to resolve all queries and issues with due care and attention.

Recurring Profile

Recurring Profile

Billing Period
1 Year cycle.
Repeats until suspended or canceled.

Additional Info

Additional Info

Manufacturer Satsecure Repairs

Reviews

Write Your Own Review

Only registered users can write reviews. Please, log in or register

Tags

Tags

Use spaces to separate tags. Use single quotes (') for phrases.

Downloads

Product Attachments

View FileCCTV Remote Internet Access Booking Form    Size: (36.51 KB)